General conditions

These general conditions regulate the online purchase with Zuzana Bartokova, owner of the website whose purpose is the holiday rental.

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the data here consigned correspond to Zuzana Bartakova, owner of this Website, with address C / Mencey Adjona  No. 19, Office 9, Las Chafiras - S / C Tenerife, Spain. You can contact the owner of this website, through the contact email  

The online purchase with the company is regulated in these conditions so it is assumed that the customer knows and accepts them, as well as our Cookies Policy, Privacy Policy and Legal Notice.

Make sure that you read all the rules carefully to prevent any misunderstanding and assure your safety and pleasant holidays. By confirming the reservation it's understood that you are familiar and agree with all the rules.

The violation of some rules can end up with the cancellation of the reservation and charging a full amount of the reservation.

FlairStay don't have any right to enter the property during the absence of the guests or without its concern, except to stop damage, danger or to fix any problem. In this case FlairStay have to inform the guests about it immediately. If FlairStay have any reason to believe that house rules are violated, the guests have to enter the property in order to check the situation. Any problem that can not be solved by FlairStay will involve the intervention of police. Complaints will be considered only if reported during the stay. Subsequent complains will not be considered.


After confirming to booking you will be asked to provide all the relevant information: For security and tax reasons FlairStay are obligated by the Holiday Rental Decree of Canary Islands to collect personal details of all guests older than 16 years, and send them through the Partee web platform to the State Security Forces of Spain. A standard short-term agreement between FlairStay and a booker will be set up by confirming the reservation. Bookings for third parties are not possible, unless the booker is SL and totally responsible for actions of their employees.

The apartment type, the price per night and the rental period are set in the booking. Due to limited duration of the damage deposit needs to be paid.

1.1 Changes of booking

Reductions of stay will be charged with a reference to the cancellation policy. Extensions to the previous set of stay rates depend on the availability and current rates. If FlairStay is not able to provide the client with property that was booked, the client will be informed and offered a new property with similar features. If both parties are not able to reach agreement, the client will be refunded the amount paid, subject to the following conditions. - 100% of the rental amount before arrival to the apartment - the percentage corresponding to the days not used of the booked stay.

1.2 Rates

All prices include 7% IGIC tax, but exclude a cleaning fee which varies depending on the type of property. Proportionate operating costs of community, as well as gas, electricity, TV, WIFI and use of an elevator if any are included in the price.

1.2.1 Refundable rate

The total price of the reservation needs to be paid at least 42 days prior to arrival.  If cancelled up to 42 days before the date of arrival, 30% will be charged. If cancelled after 42 days or in case of a no show, the 100% price of the reservation will be charged.

1.2.2 Children

All children till 12 months age will be free of any charge, from this age to the children will count as extra guest. Some properties include baby equipment such as baby cot, baby bath, high chair and potty. For the rest of the properties, you can check the availability and price.

1.2.3 Damage Deposit

The guest must pay through bank transfer or credit card, the amount stipulated as the security deposit for the rental. Once the stay is over, the entire deposit will be returned to the guest after the stay, then we will return the deposit to the guest using the same method that the guest used to make the reservation if the guest has not incurred any expense for which all or part of the deposit may be required.

1.3 Payment methods

FlairStay accepts standard payment forms: credit card (Visa, MasterCard), bank transfer.


2.1 Check-in

Please make sure that you provided with your mail flight number and landing time to plan your check-in. Check-in time starts after 2:00 p.m. till 10:00 p.m., an earlier check-in is possible but must be requested in advance and confirmed by FlairStay. If an earlier check-in was not requested and confirmed before the arrival, there is no guarantee that the property is cleaned and prepared for the check-in. For check-in outside of the hour is possible, but it takes a supplement and the guest needs to pick up in the office.

Check in after 22:00 is charged with € 25.

Check in after 24:00 is charged with € 35.

Check in after 02:00 is charged with 45 €.

Early check in is charged with € 25.

2.2 Check-out

Departure and return of the keys is not later than 10:00 am. Late check-out is possible but must be requested in advance and confirmed by FlairStay in advance to assure availability.

Late Check out until 13:00 is charged with € 25.

Late Check out until 16:00 is charged with € 50.

Extra late Check out until 21:00 is charged with € 80

If the guest did not pay for late check out in advance and the apartment is not vacant by the booked time an extra night will be charged. Late check out on weekends and bank holidays always have extra cost.


3.1 Key exchange

The key exchange will be held in front of the property or at the office, depends on each property. FlairStay will notify the guest in advance. If FlairStay does not have guest information 7 days before the arrival, the guest is forced to come to the office to pick up the keys. Please note there is not 24 hours reception. Respect the hours and notify us about any delays. For a reservation one set of keys will be provided, in the same case FlairStay might be possible to arrange additional set but this needs to be requested in advance.

3.2 Key return

The key must be returned on departure day in the same condition as received by guests. For the lost keys FlairStay charges the amount of lock which needs to be changed. If the guest is locked out, FlairStay has to be called immediately. If the locksmith needs to be called, the costs will be paid by guest if the block was produced by the guest.

CLEANING FlairStay charges cleaning fee in order to prepare the property for the guest. In the case when the guest finds the property is not enough cleaned is obligate to contact FlairStay immediately. The guest is responsible for the cleanliness of his / her booked property during the stay. FlairStay is not required to clean and tidy up, or to take out the garbage during the whole stay of the clients.No free of charge extra cleaning is offered or performed by FlairStay.

4.1 Extra cleaning

During the stay can be arranged for an additional cost. For the reference professional cleaning is charged with € 15 per hour, on weekends and bank holidays, the cost is € 20 per hour.

4.2 Extra sheets and towels

For stays longer than 7 nights the guest will have at your disposal extra set of sheets and towels for free. Additional set will be charged with 10.00 € per person.

4.3 Waste disposal

The guest is obliged to take the garbage often and do not accumulate any rests of the food around the property to prevent the insect from appearing. In order to be more sustainable and preserve the island, please recycle. Normally the colour on the bin indicates what type of waste it is for:

Blue - paper. Yellow - plastic, cans, boxes from milk/juice. Green - glass. Gray - the rest


5.1 Noise

As a rule, from 22:00 p.m. until 8:00 p.m. is a period of night rest, therefore please keep noise level low in order not to disturb other neighbours. The guests are also requested not to disturb the peace of the neighbours and another guest from 12:00 pm to 2:00 p.m. The exact hours can vary depending on each property.

5.2 Smoking

Is strictly prohibited smoke inside of the property. You can smoke on the terrace/balcony / garden with the door closed so the smoke does not come inside. Always throw all the rests in the bin. If you do not strictly comply with this rule, you will incur payment for damages that will be deducted from the damage deposit.

5.3 Toilet

In the Canary Islands it is very important not to throw anything to the toilet, only a small amount of toilet paper, always use the bin in the bathroom. Guests are obliged to cover all expenses for damages caused by inappropriate usage.

5.4 Parties

Have fun and enjoy your holidays out, parties inside the property and at the common areas are strictly prohibited. No friends over

5.5 Extra Guests

Only guests who have made the reservation are allowed in the property and its facilities. Guests must always pay the established cost for extra guests and all guests need to sign the register.

5.6 Eco-Friendly & Sustainable

FlairStay appreciates that you use the water and electricity with moderation. When you are not in the property keep the fans / AC switch off as well as TV and other appliances.

5.7 WIFI

In the case of bad internet connection try to turn off and on the router. Contact us if you don't have a wifi connection. Never reset the router.

5.8 Common Area

Maintenance them so all guests can benefit from nice surroundings.

5.9 Illegal Activities

FlairStay holds no responsibility for any illegal activities and these are prohibited on the grounds of the property and share areas, including Internet once by the guest.


Each apartment has its own inventory list with the prices for replacement in case of a loss or damage.

6.1 Damage of inventory

Should FlairStay notice, that things from the inventory list are missing or damaged, the appropriate amount will be charged. The corresponding expense for repair/restoration will be charged for damaged inventory that is installed, as well as movable furniture parts.

6.2 Lost property

Personal belongings of the guest will be stored two weeks after departure. The guest has the possibility to pick up the objects or have them sent to the given address at own expenses. After two weeks everything will be donated. If you would like to donate something you can leave it the property or ask us and FlairStay will provide you with the exact address. FlairStay collaborates with animal shelters, social canteens and association of children with autism.


Is there anything that compromises the safety of the guests and the property, guest is required to report that to FlairStay as soon as possible. For your own safety make sure that you properly close all the doors and windows. Don't leave any personal belongings by swimming pool if any and common areas. In case of emergency contact the emergency service (call 122) and us as soon as possible.

The guests are obliged to take care of their personal and valuable things left in the accommodation. FlairStay will not be responsible in case of any loss.

It is not allowed to bring any weapons, flammable or explosive substances and products with a strong or unpleasant smell into the apartment. As well as any electrical appliances are not allowed without the previous agreement with FlairStay.

When the guests go out of the apartment they have the obligation to switch off the lights and electrical appliances, close the gas and water, close the parasols on the terrace. As well as the guests are asked while they are outside the air-conditioning on. It is forbidden to throw waste in the toilets or in any other place not predicted for this purpose.

FlairStay kindly requests the guests never to leave a key in a lock. If this rule will be violated and FlairStay will have to call a locksmith, the guests are obliged to cover all the expenses.


In case the apartment is handed over upon check-out in an extremely dirty and polluted state, FlairStay will charge the guest an extra amount of money in order to cover extra cleaning costs. Guests are obliged to cover all expenses for damages caused by inappropriate use of the property, especially for broken windows and furniture.

The guests are kindly asked to take care of the apartment and its furniture situated inside and outside of it. The guests are not allowed to move the furniture or to transport it to another apartment or outside (the kitchen chairs to the terrace, cutlery and towels or blankets to another apartment, etc.).


Free WiFi is provided in each property. FlairStay holds no responsibility for any illegal activities performed at the Internet by the guest. In the case of bad internet connection try to turn off and on the router. Contact us if you don't have a wifi connection. Never reset the router.


FlairStay advice to all guests purchases travels insurance to cover unexpected events. FlairStay is not responsible for any loss of personal belongings or injuries in the property or common areas

If the event that the client fails to comply with the aforementioned Terms and Conditions, FlairStay reserves the right to ask the client to leave the property, and the client in question can not request any form of compensation.


All apartment descriptions and information apply to the published apartments. Whilst FlairStay will do everything in its power to make sure that the details are correct and as accurate, FlairStay will assume no responsibility for any errors or omissions that may occur. FlairStay also reserves the right to change the information on the website at any time including prices, descriptions, and photos. FlairStay reserves the right to update any of these Terms and Conditions at any time if it is deemed necessary, and in the interest of the company. Users are responsible for reading the Terms and Conditions outlined on this page. Accepting the use of this website implies that they have accepted any changes that may be made by any third party, and that the third party commits to complying with these changes. These Terms and Conditions do not affect the statutory rights of the user.

Alternative resolution of consumer litigation In

accordance with Art. 14.1 of Regulation (EU) 524/2013 and Art. 13 of Directive 2013/11 / EU on alternative dispute resolution in consumer matters, and in the territory national, Law 7/2017, of November 2, by which the aforementioned Directive is incorporated into the Spanish legal system, we inform that those merchants of the European Union that enter into contracts of purchase or on-line services, made through eCommerce or electronic commerce, they must provide information on the existence of the Platform for the resolution of online litigation. This platform offers a single-window that allows consumers and traders in the European Union to resolve disputes in the case of national and cross-border purchases.

Therefore, we inform you that in the following link you can access the aforementioned platform:

Also, in the case that the consumer wants to resolve a conflict without having to go to this extrajudicial resolution, you can do it through our email:

Legal notice, Privacy Policy and Cookies Policy

You can see our full Legal Notice by clicking here

You can see our complete Privacy Policy by clicking here

You can see our Policy of Complete cookies by clicking here

Any incident that you have regarding your personal data, you can exercise your legally established rights at any time, by writing, accompanied by a copy of an official document that identifies you, addressed to Zuzana Bartokova, Punta del Jurado No. 7 Alisios - S / C de Tenerife, Spain or to the contact email:

Modification of the present conditions and duration

The owner of this website may modify the conditions specified herein at any time, being duly published as they appear here, by his own criteria or motivated by the modification of the applicable legislation. The validity of the mentioned conditions will be applied until they are modified by others duly published.

Legislation and jurisdiction

The legislation applicable to the content of the website will be the Spanish and the jurisdiction corresponding to the competent Courts and Tribunals in Santa Cruz de Tenerife.

Last modified: August 17, 2018